Newton: Product, team and how it was built
Newton (AI phone system and front-desk agent for dental practices, USA): Used by hundreds of dental practices, November 2026. Evidence grade E: no revenue figure was checked. Team: 2 founders at the January 2024 launch; a team of 12 on the company's About page in November 2026 (the Y Combinator page lists 4). Launched 30 January 2024; still running.Added 7 November 2026
- Outcome
- Used by hundreds of dental practices, November 2026
- Evidence
- E no revenue figure was checked
- Launch
- 30 January 2024
- Status
- Still running
- Team
- 2 founders at the January 2024 launch; a team of 12 on the company's About page in November 2026 (the Y Combinator page lists 4)
- Outside funding
- Y Combinator (Winter 2024); US$3.8M seed round reported in October 2025
- Main channel
- Not stated
What is not verified
No revenue figure for Newton was found. We looked for a payment-processor profile, a founder interview with figures, and a filing. The money figures on the company's pages are customer outcomes (for example US$42.4K in production for one dental group in six months, and a 4-office pilot that the home page says added US$121.8K in new-patient revenue), and Unite.AI wrote that customers report "an average 7% increase in collections". The headline "hundreds of dental practices" is the company's own claim of November 2026. Team sizes disagree: the Y Combinator page lists 4 people, the About page says 12. A reader could look for a funding database entry, a press interview with customer counts, or a payment-processor profile. This story is grade E: the business is real and its product, price and customers are described from public pages, but no revenue figure was checked. Aiolum shows it as an idea worth studying, not as proof that it makes money.
Newton sells an AI phone platform to dental practices and DSOs (dental service organizations, companies that own or manage many dental offices). It is a VoIP system (voice over internet protocol, a phone line that runs over the internet instead of a classic phone network) with an AI agent called Sophia, who answers calls and texts and books directly into the practice's PMS (practice management system, the software that holds patient records and the appointment book).
Rohit Chaparala and Sam Detjen launched the company as Hemingway, an "AI patient scheduler", in Y Combinator's Winter 2024 batch. Their launch post of 30 January 2024 said they were "a team of two" and that the software "books a patient a day on average for customers". By January 2025 the product was renamed Newton and had grown into a full phone system; Unite.AI reported a US$3.8 million seed round on 22 October 2025.
No revenue figure was found, so this story has evidence grade E. The headline is the company's own claim on its testimonials page in November 2026: "hundreds of dental practices using Newton". The company's About page says it is now "a team of 12".

How much revenue does Newton make?
Each row shows the evidence grade and the source numbers from the list at the end of this page. The grades are explained in How Aiolum verifies.
| Fact | Value | Grade | How we know | Sources |
|---|---|---|---|---|
| Practices using Newton, November 2026 | "hundreds of dental practices" | C | Testimonials page, read 7 November 2026: "Join hundreds of dental practices using Newton". Not a count; the logo wall names 20 practices and dental groups. | [9] |
| Revenue of Newton | not published | C | No payment-processor profile, interview or filing with a revenue figure was found. See "What is not verified". | [1, 5, 6] |
| Bookings per customer, 2024 | "a patient a day on average for customers" | C | The founders' launch posts of 30 January and 22 March 2024, when the product was called Hemingway. No sample size was given. | [2, 3] |
| Published case study | 170 appointments booked by Sophia and US$42.4K in production in six months, at one dental group | C | Testimonials page: a six-month study at Restorative Dental Group of Cambridge, which also reports 25% fewer calls for the front desk. These are the customer's results, not Newton's revenue. | [9] |
| Price | not published; sold after a demo | C | Terms of service, section 6.1: fees are set in the customer's order. | [10, 11] |
| Channels | phone calls and text messages, a website chat and a booking widget | C | January 2025 launch post, home page and product pages. Sophia also places outbound calls and texts for leads, waitlists and overdue balances. | [4, 6, 12] |
| Integrations | Dentrix, Eaglesoft, Open Dental, Curve, Denticon, Fuse and others | C | Inbound product page: "Works with your PMS". The home page shows a two-way sync with Open Dental. | [7, 6] |
| Team | 2 founders in January 2024; 4 on the Y Combinator page; 12 on the About page | C | Launch post: "We are a team of two". The Y Combinator page, read 7 November 2026, lists a team size of 4 and two open jobs. The About page says "Newton, now a team of 12". | [2, 1, 8] |
| Funding | US$3.8M seed round, reported 22 October 2025 | C | Unite.AI names Y Combinator, Twenty Two Ventures, The Transpose Platform and Phosphor Capital, plus angel investors. | [5] |
| Earlier name | Hemingway (hemingwayai.co) | C | The 2024 launch posts use the name Hemingway. The privacy policy names the company "Hemingway AI, Inc. dba Newton". | [2, 14] |
| AI models used | not named | C | The privacy policy says Newton "applies machine-learning models to call audio, chat, or other data" and lists vendor categories (hosting, telephony, payment, analytics, support), but no products. | [14] |
| Time from the first launch post to the headline | 33 months | calc | Calculated: 30 January 2024 to 7 November 2026 is 33 full months. | [2, 9] |
How to read this table: a grade C value is a statement by the company on its own pages or its Y Combinator posts, or a press report of the company's announcement. A "calc" value was computed on this page. No value is grade A or B, and no row is Newton's own revenue.
| Plan | Per month, billed yearly (US$) | Per month, billed monthly (US$) | Limit |
|---|---|---|---|
| Newton platform (Phones, Inbound, Engage, Insurance, Growth) | quote only | quote only | subscription set in an order form after a demo |
The site has no pricing page. Every page leads to "Book a demo". The terms of service say the customer pays "the subscription fees set forth in your Order", and the page for groups of 5 to 20 locations says the product is "sized and priced for your stage".
When did Newton launch, and how did it grow?
From a two-person AI scheduler to a dental phone platform with a seed round, in about two years. Each entry carries its grade.
- 2023CRohit Chaparala and Sam Detjen found the company in San Francisco, according to its Y Combinator page. [1]
- 30 January 2024CLaunch post for Hemingway, an AI patient scheduler for dental practices, in the Winter 2024 batch. "We are a team of two." The AI books by phone, text and web chat. [2]
- 22 March 2024CA second launch post repeats that the software books about one patient a day per customer and asks for introductions to dentists. [3]
- 29 January 2025CLaunch post under the new name Newton: an AI phone (VoIP) system for dentists and DSOs, with the AI agent Sophia. [4]
- 22 October 2025CUnite.AI reports a US$3.8 million seed round with Y Combinator, Twenty Two Ventures, The Transpose Platform and Phosphor Capital. [5]
- November 2026CThe site claims hundreds of practices, offers five modules and names 20 customers on a logo wall. The About page says the team is 12 people. [6, 8, 9]
Why did Newton work?
Four causes, in the order they mattered. Each one is a reusable lesson.
Own the phone line
The About page says most dental voice AI is added on top of a practice's existing phone system, while Newton became the phone system. Every call, by staff or AI, runs through one log, so the company can measure bookings per call and per location.
Write to the system of record
Sophia reads and writes the appointment book in the practice management software. A booked slot, a refilled cancellation or a verified insurance check appears where the front desk already works.
Sell to groups
The product pages are written for groups of 5 to 20 locations and for large DSOs: one dashboard compares locations, and one platform replaces separate phone, reminder, review and payment tools at each office.
How it was built
Only what the company's own pages say. No page names the model providers or the telephony vendor. [4, 6, 7, 14]
- A VoIP phone system for the whole office, with call routing, call tags and a shared call log for staff and AI.
- An AI agent, Sophia, for voice calls and text messages, with rules that the practice sets: what she handles and what always goes to a person.
- Two-way connections to practice management systems such as Dentrix, Eaglesoft and Open Dental.
- Encrypted calls, role-based access and a signed Business Associate Agreement (BAA) under HIPAA, according to the Inbound page.
- The public website is built with Framer (the page source names it as the generator).
Tools named in the sources
Each one opens its page in the Tools tab, with every story that uses it.
Who tried this before Newton, and why did they fail?
Three companies in our database of failed startups promised to take administrative work off health care staff or busy people, or to sell dental care in a new way, and failed. The values below are from that database and are not independently verified.
Olive AI
The promiseAn AI workforce of software bots for hospital administration: prior authorizations, claims and billing.
Why it diedIt sold automated AI, but delivery needed expensive custom work, and the costs per customer did not pay off.
Zirtual
The promiseHuman virtual assistants who handled email and scheduling for busy executives.
Why it diedIt hired many assistants on payroll during an expansion and ran out of cash.
SmileDirectClub
The promiseClear aligners by mail at about 60% below the price of braces.
Why it diedLawsuits from orthodontists and losses on each customer, then COVID hurt its retail shops.
The failed startups come from our database of 1,749 dead startups, retold here in our own words. Its entries are AI-assisted summaries of public sources, so these cards carry no evidence grade.
What changed
Zirtual sold scheduling work done by paid people, so each new customer needed more staff. Newton sells software that answers the calls itself, so the cost of one more call is much smaller. Olive AI promised general AI workers for hospitals; Newton started with one task, booking appointments, inside a few standard dental systems.
What did not change: health care rules. Calls with patients carry health data and fall under consent and privacy laws, and SmileDirectClub shows how regulators and professional groups can end a dental company.
Can one person copy Newton now?
The pattern, yes. A phone system, hard.
Start with one task that a busy front desk drops, connect to the software the profession already uses, and count the result in booked appointments. Newton then rebuilt the whole phone system and raised a seed round, which one person would find hard to copy.
Where it is still open: The same front-desk phone agent for other appointment businesses that are not health care: car repair shops, salons, tutoring centers.
- 1Pick one office job with a clear end point: a booked, rescheduled or confirmed appointment.
- 2Connect to the system of record (here the practice management software) before building anything else.
- 3Ask early customers for introductions to other offices, as the founders did in their 2024 launch posts.
- 4Decide how the AI says it is an AI and when it hands a caller to a person, and write it down for customers.
What could go wrong for Newton?
The risks are the mirror image of the causes above.
What is not verified
No revenue figure for Newton was found. We looked for a payment-processor profile, a founder interview with figures, and a filing. The money figures on the company's pages are customer outcomes (for example US$42.4K in production for one dental group in six months, and a 4-office pilot that the home page says added US$121.8K in new-patient revenue), and Unite.AI wrote that customers report "an average 7% increase in collections". The headline "hundreds of dental practices" is the company's own claim of November 2026. Team sizes disagree: the Y Combinator page lists 4 people, the About page says 12. A reader could look for a funding database entry, a press interview with customer counts, or a payment-processor profile.
No page says the AI tells callers it is an AI
We found no page that says Sophia tells patients she is an AI. The Inbound page answers "What does Sophia sound like?" with "A calm, unhurried person who knows your practice." A customer quote on the home page says Newton booked patients back "without a patient ever feeling like they were talking to a machine." The terms of service leave consent and notices to the practice: "You bear sole responsibility for obtaining all legally required consents and notices before recording or communicating with any individual via the Service."
Health calls, consent and review requests
Sophia also calls and texts patients about leads, waitlists and overdue balances, which falls under the US Telephone Consumer Protection Act (TCPA); the terms name the TCPA and HIPAA and make the practice responsible. The Inbound page says emergencies and clinical questions go to a person and that Sophia "never invents an answer to a clinical or billing question"; its sample emergency call has Sophia transfer the caller and say "keep the tooth in milk if you can." The group pages sell "Review requests built in"; we found no wording that sends only satisfied patients to public reviews. One testimonial is signed with a first name only ("Dina DDS"), one by a job title at an unnamed "250+ location DSO", and the logo wall has no links to the named practices.
Competition and model providers
Patientdesk and 10x, two other Y Combinator companies with stories on this site, also sell AI calls to dental practices. Newton does not name its model, speech or telephony providers; its privacy policy lists only vendor categories, so its dependence on them cannot be judged.
Sources
The grade next to each source is the best grade that the source can support. "Read in full" means that the text of the page was downloaded and the numbers were checked in it.
- C Y Combinator company page: NewtonRead the company data in the page on 7 November 2026: founders, team size, batch, founding year, open jobs, launch posts and the linked news item.
- C Y Combinator Launches, 30 January 2024: Hemingway: AI Patient Scheduler for Dental PracticesRead in full. The founders' first launch post: team of two, bookings per customer.
- C Y Combinator Launches, 22 March 2024: Hemingway: AI patient scheduler for dental practicesRead in full. Second launch post with the founders' backgrounds.
- C Y Combinator Launches, 29 January 2025: Newton: AI-powered Phone Platform for Dentists and DSOsRead in full. Launch post under the new name, with the AI agent Sophia.
- C Unite.AI, 22 October 2025: Newton Raises $3.8 Million to Bring AI-Native Workflow Automation to Dental Practices (Antoine Tardif)Read in full. Press report of the seed round; quotes the CEO and a Y Combinator partner.
- C Newton home page, read 7 November 2026Read in full. Product, modules, customer quotes, logo wall and the Framer page source.
- C Newton Inbound product pageRead in full. What Sophia handles, the FAQ on her voice, clinical routing and the PMS list.
- C Newton About pageRead in full. Founding story and the team of 12.
- C Newton Testimonials pageRead in full. The "hundreds of dental practices" claim and the case study.
- C Newton Terms of serviceRead the sections on compliance with laws, call recording and consent, and payment terms.
- C Newton page for emerging groupsRead in full. Review requests and pricing wording for groups of 5 to 20 locations.
- C Newton Engage product pageRead in full. Outbound calls and texts for leads, waitlists, balances and treatment.
- C Newton page for enterprise and DSOsRead in full. The list of tools Newton replaces, including review generation.
- C Newton Privacy policyRead the sections on AI processing, sub-processors and the legal entity name.
- C Database of failed startups, local exportLocal export. AI-written summaries, not independently verified. Source for the failed predecessors.
Run this company? Send corrections or a verified figure to aiolum@livyden.com